Register: https://ipe.nbi-sems.com/ProductDetails/Difficult-Client-Scenarios-An-Ethical-Guide-for-Paralegals/Video-Webinar/91972ER_3655683?st=WA

Program Description

Navigate the Gray Areas With Confidence

Never give legal advice, keep clients reasonably informed - you know the rules. But in the real world, things are rarely straightforward. In this program, knowledgeable faculty will reveal solutions to the ethical dilemmas you face every day. From handling unreasonable client requests to delivering bad news, get the guidance you need to avoid ethics pitfalls while also maintaining a high standard of client service. Register today!

• Discover how to respond to client inquiries without falling into the legal advice trap.
• Learn how to tactfully get honest answers out of the lying client.
• Ensure proper communications with clients, whether they're difficult to contact or calling multiple times a day.
• Uncover 10 simple yet effective tips for preventing billing disputes.

Who Should Attend

This intermediate level course is designed to give paralegals the knowledge they need to ethically handle difficult clients and uncomfortable scenarios. Those who should attend include:

• Paralegals
• Legal Technicians
• Legal Assistants
• Legal Support Staff

Course Content

1. What Can You Do? When Clients...
2. Dealing With Common Client Problems
3. Working With Clients Who Have Disabilities or Cultural Differences
4. Avoiding Billing Disputes: Top 10 Tips for Paralegals