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Program Description

Solve Problems With Surety and Tact

Assertive, aggressive, or passive - how would you describe yourself? Assertiveness makes it much easier to achieve success in the paralegal world. Investigate different ways to manage paralegal teams with confidence, scrutinize various responses to anger, and delve into real-world assertiveness techniques - register today!

• Examine the difference between passive, aggressive, and assertive behaviors.
• Use specific techniques to manage paralegal staff.
• State your point in an effective and non-contentious manner.
• Demonstrate control in the face of anger or criticism.

Who Should Attend

This intermediate level course will provide attendees with practical tips for being more assertive. Those who should attend include:

• Paralegals
• Legal Technicians
• Legal Assistants
• Legal Support Staff

Course Content

1. Passive vs. Aggressive vs. Assertive Behaviors
2. Knowing and Managing Your Personality - Introvert vs. Extrovert - in Handling Day-to-Day Issues
3. How to Speak More Assertively With Attorneys and Others
4. Real-World Assertiveness Techniques
5. Asking for - and Getting - What You Need
6. Responding to Anger and Criticism
7. Getting Your Point Across Without Upsetting Others
8. Assertiveness Tips for Managing Paralegal Staff