Washington State Paralegal Association

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Client Service for the Personal Injury Paralegal

  • 08/31/2021
  • 12:00 PM - 1:00 PM
  • Webcast

Register: https://ipe.nbi-sems.com/ProductDetails/Client-Service-for-the-Personal-Injury-Paralegal/Video-Webinar/90203ER_3448880?st=WA&pt=1

Program Description

Tips for Interviews, Screening, Coordinating Treatment, and More

Interacting with clients is a crucial aspect of your job - and a great opportunity to show your value. This program will reveal client service pointers that will help you take work off your attorney's plate and win glowing reviews from clients. Register today!

  • Find out how to get honest answers to difficult questions.
  • Get real-world tips for handling angry or emotionally distraught clients.
  • Discover how to effectively coordinate clients' medical treatment.
  • Learn how to avoid giving legal advice when interacting with clients.

Who Should Attend

This intermediate level course is designed to teach attendees how to provide personal injury clients with excellent customer service. Those who should attend include:

  • Paralegals
  • Legal Technicians
  • Legal Assistants
  • Legal Support Staff

Course Content

  1. Interviewing and Screening Prospective Clients
  2. Asking the Difficult Questions
  3. Handling Clients Who Are Upset or in a Fragile Mental State
  4. Coordinating Client Treatment
  5. Communicating With the Client Throughout the Case
  6. How to Avoid Giving Legal Advice

Washington State Paralegal Association
19540 International Blvd., Ste. 105
SeaTac, WA 98188

206.653.7259

info@wspaonline.org 

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