REGISTER:

https://ipe.nbi-sems.com/ProductDetails/Ethics-for-Paralegals-Solutions-to-the-Toughest-Client-Problems/Video-Webcast/85818ER_ININPARET429400000?st=WA&pt=1 

Program Description

Address Troubling Issues with Clients and Maintain Ethical Boundaries in Tough Circumstances

Effective and ethical client communication and collaboration is imperative to the success of each case. But what if the client is the impediment in his or her own case? This legal ethics briefing focuses on the most problematic areas of working with clients and offers practice tips for resolving tough situations in a highly ethical manner. Register today!

• Get actionable advice for working with unresponsive clients, especially in time-sensitive cases.
• Guard client confidentiality: mitigate the risks of open communication platforms and email.
• Learn to spot signs of lies and omissions and address them tactfully but effectively.
• Avoid dangerous UPL territory when discussing cases and billing with clients.

Who Should Attend

This intermediate level course will allow attendees to gain a better understanding of potential ethical issues related to client relationships and problems. Those who should attend include:

• Paralegals
• Legal Technicians
• Legal Assistants
• Legal Support Staff

Course Content

1. Absent and Unhelpful Clients
2. Difficult Client Communications
3. Clients Who Want to Talk About Their Bills and Discuss Their Cases
4. Working with Secretive, Evasive and Dishonest Clients