Register: 

Overview

Providing Empathetic and Effective Support

Your clients often meet you on the worst days of their lives, going through the devastation of loss and grief. And they have a complex legal process looming ahead of them. Let us help you be the guiding hand that will lead them through it with empathy and understanding (while keeping your sanity and productivity, too). Register today!

• Understand grief and what it does to decision-making.
• Adopt effective language for communicating with clients in distress.
• Determine what boundaries you need to set with clients.
• Distinguish support and availability from codependency.

Abbreviated Agenda

1. Understanding Grief and Loss (and Their Effect on Rational Decision-Making)
2. Preparing the Client for the Rigors of the Legal Process: Being Concise, Setting Clear Expectations
3. Keeping Clients on Track While Practicing Empathy (Requesting Records, Getting Documents Signed, Obtaining Client Consent, etc.)
4. Practical Support and Reliable Availability Without Codependency
5. Helpful Language for Common Client Scenarios
6. Preventing Burnout: Mental Health Resources for You and the Clients