Washington State Paralegal Association

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  • Essential Paralegal Tools: Core Communication Skills

Essential Paralegal Tools: Core Communication Skills

  • 08/20/2020
  • 11:00 AM - 12:00 PM
  • Audio Webinar

REGISTER: https://ipe.nbi-sems.com/ProductDetails/Essential-Paralegal-Tools-Core-Communication-Skills/Audio-Webinar/87144ER_MTMPA469300000?st=WA&pt=1

Program Description

Get the Skills to Help You Get Things Done More Quickly and Effectively

Clear, concise communication is critical to working well together and moving cases through. This quick guide offers tips for improving coordination, running meetings, resolving conflict, managing clients and more. Register today!

  • Make remote and in-person meetings run more smoothly.
  • Set the right tone with every email.
  • Learn how to ask questions to learn, coordinate work, and connect.
  • Find new ways of preventing and resolving conflict.

Who Should Attend

This intermediate level course will teach attendees how to communicate more effectively. Those who should attend include:

  • Paralegals
  • Legal Secretaries
  • Legal Technicians
  • Legal Assistants
  • Legal Support Staff

Course Content

  1. Phone, Email, Texting Etiquette 
  2. Making In-Person and Remote Meetings More Productive
  3. Practical Tips for Responses and Follow-Up
  4. Brevity, Getting to the Point Quickly
  5. Answering Client Questions, Providing Information Safely
  6. The Many Uses of Asking Questions
  7. Communication with a Supervisor
  8. Getting Along with People in Your Work Group
  9. Handling Conflict

Washington State Paralegal Association
19540 International Blvd., Ste. 105
SeaTac, WA 98188

206.653.7259

info@wspaonline.org 

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