Tactfully Handle Lies, Requests for Legal Advice, Upset Clients and Other Stressful Scenarios
As a paralegal, you spend plenty of time interacting with clients. Sooner or later, you're bound to get stuck with a difficult client - and even the good ones can bring up some uncomfortable conversations. Learning how to tactfully deal with problematic clients and situations is crucial to maintaining your professionalism and avoiding legal ethics issues. Are your people skills spot on? This program will teach you how to diplomatically and ethically address challenging clients and situations. From lies to unreasonable requests to needy clients and communication barriers, gain the practical tips you need to avoid conflict, enhance client satisfaction and keep your ethics record clean. Register today!
This intermediate level course is designed to give paralegals the knowledge they need to ethically handle difficult clients and uncomfortable scenarios. Those who should attend include:
Washington State Paralegal Association19540 International Blvd., Ste. 105SeaTac, WA 98188