Washington State Paralegal Association

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  • Dealing with Difficult Clients: Ethical Considerations for Paralegals

Dealing with Difficult Clients: Ethical Considerations for Paralegals

  • 11/21/2019
  • 11:00 AM - 1:15 PM
  • Webcast

REGISTER: https://ipe.nbi-sems.com/ProductDetails/Dealing-With-Difficult-Clients-Ethical-Considerations-for-Paralegals/Video-Webcast/84398ER_FLFLRPAET429400000?st=WA&pt=1

Program Description

Tactfully Handle Lies, Requests for Legal Advice, Upset Clients and Other Stressful Scenarios

As a paralegal, you spend plenty of time interacting with clients. Sooner or later, you're bound to get stuck with a difficult client - and even the good ones can bring up some uncomfortable conversations. Learning how to tactfully deal with problematic clients and situations is crucial to maintaining your professionalism and avoiding legal ethics issues. Are your people skills spot on? This program will teach you how to diplomatically and ethically address challenging clients and situations. From lies to unreasonable requests to needy clients and communication barriers, gain the practical tips you need to avoid conflict, enhance client satisfaction and keep your ethics record clean. Register today!

  • Find out how to proceed when you catch a client in a lie.
  • Uncover creative ways to handle difficult clients - from know-it-alls to absentee to angry or inappropriate clients.
  • Learn how to fulfill your duties to clients regardless of mental health issues, language or cultural barriers.
  • Discover how to avoid complaints and deal with upset clients.

Who Should Attend

This intermediate level course is designed to give paralegals the knowledge they need to ethically handle difficult clients and uncomfortable scenarios. Those who should attend include:

  • Paralegals
  • Legal Technicians
  • Legal Assistants
  • Legal Support Staff

Course Content

  1. Handling Clients Who Lie or Make Unreasonable Requests
  2. Communicating with Difficult Clients - Tactfully and Ethically
  3. Dealing with Mental Health Issues and Language Barriers
  4. Billing, Communications and More: Avoiding & Handling Common Client Complaints
  5. Avoiding and Walking Away From Difficult Clients

Washington State Paralegal Association
PO Box 58530
Seattle, WA 98138-1530
info@wspaonline.org 

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